Ileihno Bopachemihn Inc. dba Tribal Oak Tree FFA (IB dba TOT) recognizes its responsibility to listen to program participants’ grievances and make every attempt to resolve any such concerns. Program participants have the right to file a grievance at any time, if they feel they have been treated unfairly or are unsatisfied with services provided by IB dba TOT. Grievances will be given careful attention and, as appropriate, grievances will result in corrective action. Within ten business days, the person who filed the grievance will be contacted by IB dba TOT staff to discuss the grievance and take the necessary next steps to resolve the grievance. A report will be completed about the situation, including: a summary of action taken, meetings and discussions held, and resolution reached.
All written grievances and subsequent reports will be maintained in agency documentation.